Microsoft 365 and email
Outlook, Teams, SharePoint and OneDrive set up and kept running.
Based in Edmonton, supporting businesses across Canada
Bilingual IT support, in minutes.
A 24/7 AI help desk for everyday Microsoft 365 and computer problems, backed by a senior technician for everything else.
- English and French
- Microsoft 365 specialist
- A person approves every risky change
Relais IT help desk
Online
Try a request:
AI assistant
Changes to access or data always wait for a technician's approval.
How it works
Routine requests are solved in minutes. Anything that could cause harm waits for a person.
You ask
Chat or email the help desk any time, in English or French. No ticket forms to fill out.
AI handles the routine
Password resets, sign-in approvals, Outlook and Teams problems, and how-to questions are fixed using tested, pre-approved procedures.
A person handles the rest
Anything unusual or sensitive goes to your technician. Permission changes and deletions always need a human to approve them.
What we look after
The tools a small office runs on every day, looked after in English and French.
Accounts and sign-in
User accounts, two-step sign-in and password rules, handled securely.
Computers and updates
Windows laptops monitored and kept up to date on a schedule.
Security basics
Two-step sign-in for everyone, old admin accounts removed, safe default settings.
New staff and departures
New hires ready on day one. Departing staff lose access the same day.
Remote desktops and servers
Azure Virtual Desktop and Windows Server support when you need it.
Simple per-user pricing
Priced per person, per month, in Canadian dollars. Taxes extra.
Essentials
$35per user, per month
For your team: $350 a month
- 24/7 AI help desk in English and French
- Microsoft 365 user and licence management
- A technician for anything the AI can't fix, during business hours
CompleteRecommended
$60per user, per month
For your team: $600 a month
- Everything in Essentials
- Computer monitoring and updates
- Security setup and a review every three months
- New staff setup and departures included
Minimum 3 users. Month-to-month: cancel anytime with 30 days' notice.
Why businesses choose us
Truly bilingual
Support in the language your staff think in. Useful when you serve Quebec clients or have French-language requirements.
Microsoft specialists
Run by a professional with more than a decade of experience in Microsoft 365, Entra ID, Windows Server and Azure Virtual Desktop.
A human in the loop
AI speeds up the routine work. A technician reviews anything that could cause harm.
Questions
Is support really handled by AI?
The first response is. Routine fixes are automated with tested scripts, and anything else goes to a technician.
Do you need our passwords?
No. We use Microsoft's partner program for secure, limited admin access that you can remove at any time.
What if the AI gets it wrong?
It can only run fixes we've tested and approved in advance. Changes to permissions or data need a technician's approval first.
Do you work outside Edmonton?
Yes. Support is remote, so we work with businesses anywhere in Canada.
What's in the free Microsoft 365 check?
We review sign-in security, admin accounts and backups, then send you a short report in plain language with what to fix first.
Start with a free Microsoft 365 security check.
Book a 20-minute call. We'll look at your setup together and send you a plain-language report. No obligation.
